New account emails are being quarantined

One of the emails generated during the account creation process started being quarantined on 3/8/23. It is the email that is sent to the new user with the subject, "New RC Account". Link to slack thread

I opened a ServiceNow issue: Link to ticket RITM0612195. The suggested solution follows:

Clyde, I spoke to Scott F ... he advises the following:
1) Update the code on Cheaha to not forge support@listserv.uab.edu.  Rather, set it up to use a From: address of "DoNotReply@uab.edu".  The Reply-To: address being used should help the end user try to reply.
2) For the Research Computing staff who are members of the actual mailing list, add the support@listserv.uab.edu to their individual safe senders list in Outlook.
NOTE:  not a wildcard for *@listserv.uab.edu

There was also some discussion of adding DKIM signing, but that didn't make it to the final suggestion. It may be the next step if this doesn't work.

---

Tasks:

• Change the From: address of the emails from support@listserv.uab.edu to DoNotReply@uab.edu.